Graduate Jobs at theUp.co

Several grad-level positions are available with theUp.co. If you're interested and fit the spec below, please email your CV to careers@theup.co

About us:

theUp.co is the leading provider of hospitality technology products and services in Europe. ChargedUp helps keep phones charged, CleanedUp keeps people safe and ServedUp allows ordering and payment in seconds.  We are looking to grow our team by bringing together the best talent to make our vision a reality.

About the role:

Role: Customer Success/ Customer Care Associate

Contract: Paid + Future Options package available

Hours: either standard office hours or evening/ weekend shift (TBC)

Duration: fixed term contract with the opportunity to convert to perm employment

Start date: ASAP

Location: fully remote i.e. from home

Please note that we promote from within and have offer full time grad jobs to those that started in this program.

Main duties:

  • Providing support to our venue partners to ensure they are getting maximum value from our products (ServedUp and ChargedUp)
  • Speaking with venues either over Zoom, chat functionality, email or calls
  • Understanding problems and providing solutions
  • Capturing feedback on product, process or other pain points and communicating this within the business

Required skills and experience:

You'll need to:

  • Have good communication skills, by this we mean; you appear confident on Zoom and over the phone and you're able to write succinctly and clearly
  • Enjoy working as part of a team
  • Be able to work independently and have the ability to be proactive and use initiative
  • Be service driven and want to get great outcomes, and resolution, for our venues
  • Be task focussed and highly organised; this is a busy role and there will be lots to do and deliver
  • Have great attention to detail

Good to know:

  • We'll give you full on the job training
  • We will help and support you every step of the way
  • This is an excellent development opportunity and there's loads of progression
  • You'll get the 'classic' start up experience; fast paced, lots to learn, excellent opportunity to get experience across many areas and progress fast
  • We have a diverse, supportive, fun, friendly team and a nice working environment